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OpenTable Hot Tables: Pilot Program Introduces Mobile Alerts for Highly Sought-After Reservations

Aditya Singh March 19, 2014 10 Comments

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Hot Tables blogAt OpenTable, we recognize that there can be a greater demand for tables at a particular restaurant than there are available tables. Whether it’s folks trying to book a table for two on Saturday night at the newest hot spot in town or those planning a once-in-a-lifetime trip to a bucket-list restaurant, diners may occasionally miss out on a reservation — even after it becomes available through a last-minute cancellation.

To increase diners’ opportunities to secure coveted reservations, OpenTable is pleased to announce the launch of the Hot Tables pilot program. With this exciting new feature, you can be notified when the reservation you want becomes available. Simply set an alert for a reservation date, time, and party size at a particular restaurant. If a table becomes available, you will be notified by text message. Please note that an alert is not a guaranteed reservation, thus diners receiving alerts are advised to act immediately.

The pilot program for Hot Tables mobile alerts is limited and is currently available to select diners in Houston, Los Angeles, and New York.  If you live in one of these cities and would like an invitation to the pilot program, email us at requestalertsinvite@opentable.com.

Aditya Singh is the Senior Product Manager for Hot Tables and Gifts.

Filed Under: Mobile, News, Product Tagged With: alerts, cancellations, Hot Tables, new features, pilot program, product, toughest reservations

Comments

  1. Jonathan Hyman says

    March 19, 2014 at 5:00 AM

    Your request to be included email address bounces back as undeliverable.

  2. Rochelle says

    March 19, 2014 at 5:52 AM

    It doesn’t seem as though the email address that’s provided in this blog entry, to request an invite to join Hot Tables is correct. I’ve received an email in return, stating that the address returned my email as undeliverable. Has this been taken down already?

  3. Hanlu says

    March 19, 2014 at 6:33 AM

    That email address doesn’t seem to work? I’m getting an error message.

  4. Thaisa says

    March 19, 2014 at 9:06 AM

    Well, the e-mail doesn’t work.

  5. Caroline Potter says

    March 19, 2014 at 9:45 AM

    The email link has been corrected. Apologies for the inconvenience.

  6. Lisa says

    March 22, 2014 at 7:55 PM

    I would like to know why you don’t have a search bar to look for restaurants that have Sunday brunches? Especially since you advertise for it on the main page on the email sent?

  7. Arthur says

    March 23, 2014 at 10:31 PM

    1. I’d like to see this in the San Francisco Bay Area.

    2. How about allowing OpenTable VIPs to reverse tables at in-demand restaurants one or two days further in advance than others?

  8. Aditya says

    March 28, 2014 at 10:56 AM

    @Lisa @Arthur – Thank you for your feedback. Since this is a pilot that we are currently testing, we’re looking to always improve by hearing from our diners. We haven’t made any concrete decisions, so your input is very valuable. We will keep these feature recommendations in mind as we consider ways to improve the experience.

  9. Susan says

    August 27, 2014 at 10:50 AM

    When will be hot table alerts be available in San Francisco?

  10. Kim says

    November 16, 2017 at 12:01 PM

    How about a place like the walnut room in Chicago over Thanksgiving weekend ?

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Caroline PotterCaroline Potter is the Chief Dining Officer for OpenTable, Inc. She’s a dining trend-spotter and an OpenTable VIP, who dines out more than she eats in and has accrued more than 10,000 Dining Rewards points. Caroline started working in restaurants as a teen and she’s since tackled every front-of-the-house job, from bartender and hostess to runner and server. She trained as a chef at Manhattan’s prestigious French Culinary Institute, cooking at L’Ecole. In addition to her role at OpenTable, she has written about food from farm to table for New York City’s famed Greenmarket and Edible Brooklyn and Edible East End magazines. Caroline is also a Certified Master Gardener.

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