wait staff


Casual Dining vs. Careless Service: A G-Chat with Service Coach Brooke Burton

  Brooke Burton is a Los Angeles-based service coach, with more than 20 years’ restaurant experience, who specializes in diner retention. Restaurant clients include Luna Park, Sotto, and The Spice Table, We G-chatted recently regarding Alan Richman’s recent remarks about how the level of service at very hip restaurants seems to be slipping. me: Hi Brooke! Brooke: [...]

What Waiters Hate: Restaurant Pros Turn the Tables on Diners

Because this is a diner-centric blog, we usually talk about the experience of going to restaurants from a patron’s perspective. Lately, though, some folks have been wondering what waiters think about the diners they serve. Over in the UK, Simon Usborne of The Independent gets a top waiter to spill the details on “waiter speak” [...]

How to Be a Good Diner (or How Not to Wind Up on ‘Waiter Rant’)

CNN.com recently ran a story about restaurant service with advice from our friend Steve Dublanica, the former professional wait staffer behind the snarky Waiter Rant blog and author of the book Waiter Rant: Thanks for the Tip — Confessions of a Cynical Waiter (HarperCollins). In it, he provides some tips for being a good patron, [...]