Brooke Burton is a Los Angeles-based service coach, with more than 20 years’ restaurant experience, who specializes in diner retention. Restaurant clients include Luna Park, Sotto, and The Spice Table, We G-chatted recently regarding Alan Richman’s recent remarks about how the level of service at very hip restaurants seems to be slipping. me: Hi Brooke! Brooke: [...]
wait staff
What Type of Diner Are You? Take Our Dining Personality Test to Find Out!
You may think you know what type of diner you are — but you may be wrong! Find out for sure if you’re a dream or a nightmare (or something in between) with our fast and fun dining personality quiz. App loading… Please enable javascript.
Dining Poll: What Quality Makes for the Best Restaurant Service?
If reviewing food is subjective, then so is assessing service at a restaurant. While some diners love to be fawned over (guilty as charged!), others would prefer more emphasis be placed on the timely delivery of food and filling of water glasses than themselves. With that in mind, we’re wondering what matters most to you [...]
Daily Dining Poll: How Much Do Wait Staffers Influence Your Order?
When ordering your meal, do you ask your servers what they recommend?survey software
What Waiters Hate: Restaurant Pros Turn the Tables on Diners
Because this is a diner-centric blog, we usually talk about the experience of going to restaurants from a patron’s perspective. Lately, though, some folks have been wondering what waiters think about the diners they serve. Over in the UK, Simon Usborne of The Independent gets a top waiter to spill the details on “waiter speak” [...]
How to Be a Good Diner (or How Not to Wind Up on ‘Waiter Rant’)
CNN.com recently ran a story about restaurant service with advice from our friend Steve Dublanica, the former professional wait staffer behind the snarky Waiter Rant blog and author of the book Waiter Rant: Thanks for the Tip — Confessions of a Cynical Waiter (HarperCollins). In it, he provides some tips for being a good patron, [...]