The Service Coach

Casual Dining vs. Careless Service: A G-Chat with Service Coach Brooke Burton

  Brooke Burton is a Los Angeles-based service coach, with more than 20 years’ restaurant experience, who specializes in diner retention. Restaurant clients include Luna Park, Sotto, and The Spice Table, We G-chatted recently regarding Alan Richman’s recent remarks about how the level of service at very hip restaurants seems to be slipping. me: Hi Brooke! Brooke: […]