Tweet of the Week: The Proof Is in Your OpenTable 2013 Dining Year in Review

If you booked a restaurant reservation with OpenTable in 2013 (and you’re opted in to receive email from us), we’ve got a delicious peek back at the year that was — in restaurant reservations! You can see how many times you reserved, where you dined, how many bookings were made via your mobile device, and much more. You can also, as diner @ScottBoehme has, show your significant other how many times you shared a meal together. Watch your inbox for your 2013 dining year in review email. And, thanks for sharing your tweet, Scott. PS: In your girlfriend’s defense, there’s always room for more dinner dates.

Screen shot 2014-01-10 at 6.39.01 PM

 

Tweet of the Week: A Delightful Halloween Treat from The French Laundry

Fairytales can come true. It can happen to you — if you follow The French Laundry on Twitter. Even though it was Halloween, this was no trick. Thomas Keller’s legendary dining mecca released a full day of reservations on OpenTable, and a bunch of fortunate and fast foodies seized the opportunity. Congratulations to everyone who scored a table; you are definitely in for a treat!

Tweet of the Week-TFL

 

 

State Bird Provisions SF Reservations: An Apology

StateBirdProvisions
This dish — and other delights — have made State Bird Provisions one of the most coveted reservations in the U.S.

As many Bay Area diners know, after a brief hiatus, State Bird Provisions in San Francisco will reopen in a renovated space this weekend. The wonderfully popular and much-acclaimed restaurant began taking online reservations again on RezBook, which was acquired by OpenTable on July 31 of this year. Unfortunately, the demand for reservations was so great that we were unable to help hungry State Bird Provisions fans easily secure reservations. Further, all restaurants using the RezBook service experienced temporary outages as a result of this. The surge was, in fact, so staggering that traffic to the RezBook servers, which are separate from those of OpenTable, increased by a remarkable 1,000%, and all available State Bird Provisions reservations were claimed in under an hour, a clear testament to Stuart Brioza and Nicole Krasinski and their talented team, who are serving some of the finest and most inventive fare in San Francisco, and, also the nation.

RezBook servers were restored in a little under an hour, thanks to our engineering group, which has been working tirelessly to address the situation. However, we would like to personally extend our deepest apologies, first to Stuart, Nicole, and the entire staff at State Bird Provisions, for not being properly prepared to meet the legions of guests anxious to dine with them in their delightful establishment. We would also like to express our very sincere apologies to State Bird Provisions fans who were let down by the inability to easily and quickly secure a reservation due to the fact that RezBook servers were briefly down. Additionally, we extend our regrets to any of our restaurants using the RezBook service that experienced outages.

This has been an unfortunate and important lesson for all of us at OpenTable, as we continue to work on integrating RezBook into the OpenTable family of products. OpenTable is built around the notion that finding and booking restaurant reservations should be simple and seamless. We very much regret that we fell short of this guiding principle under the profound demand for State Bird Provisions reservations. Rest assured, we are actively analyzing our processes to ensure we deliver the very best possible experience for all of our restaurant partners and diners going forward.

Attention Restaurateurs: Only 16 Days Left to Claim Your FREE Mobile-Friendly Site

[singlepic id=25 w=400 h=240 float=right]Restaurateurs, time is running out to claim your free mobile-friendly site. In October, OpenTable introduced a free service that makes it easy for its restaurant customers to optimize their websites for mobile devices. The new service is designed to help restaurateurs capitalize on the massive shift toward mobile by making restaurant websites more user-friendly and functional on smartphones. The service, powered by DudaMobile, is quick and easy to use, and the before and after results are dramatic without sacrificing the branding and elegance of the restaurant’s desktop website.

To take advantage of the free service, OpenTable restaurant customers in the U.S., Canada, and the UK must claim their mobile site through the OpenTable Restaurant Center before February 1, 2013. Customers who sign-up by the deadline will enjoy the service for free as long as they’re an OpenTable customer and comply with the terms and conditions of the service. Customers who sign up after January 31, 2013, will have access to the service for a nominal monthly fee.

Restaurants interested in becoming customers of OpenTable can learn more by visiting the Restaurateurs: Join Us section of the OpenTable website.

Claim your FREE mobile site today!