Tweet of the Week: Setting the Table with OpenTable

We were thrilled to host hospitality expert and restaurateur Danny Meyer of Union Square Hospitality Group last week. Mr. Meyer, an OpenTable board member, is the author of Setting the Table, a book that has quickly become the industry guidebook for restaurant professionals. It was a happy coincidence, then, that restaurateur Alex Wrethman of Charlotte’s Table in London recently sent a tweet showing how much he and his staff have taken Mr. Meyer’s advice to “Be the agent!” to heart. Thanks for sharing this tweet, Alex. We love the placement of your reminder, by the way. Diners in search of amazing hospitality can be sure to find it at Charlotte’s Table — and at any of Mr. Meyer’s establishments, naturally.



The Fallacy of Food Faux Pas, or Why Restaurants Really Want You to Have It Your Way

Candy-Bar-ForkI love the folks over at Thrillist, but this week they published a list of seven food faux pas that makes my blood positively boil. Their round up of seven deadly culinary sins includes so-called dictums like, “Don’t order a steak well-done, anywhere.” Or, don’t ever put ketchup on a hot dog in Chicago. WHAT?!

Really, though, here’s what: When you’re paying for a meal — or a hot dog or a cup of coffee or a piece of streetza — you can enjoy it however you please. Let me repeat: HOWEVER YOU PLEASE. Dunk your ‘dog in ketchup. Ask for your steak charred to a flaming crisp. Heck, eat your candy bar with a knife and fork if that’s what floats your boat. Continue Reading

What It Takes to Work in Hospitality; Paper-free Checks Fight Credit Card Theft + More

Fools rush in — to the hotel minibar.

Dining news from around the world and the web…

* And then there were none. The Village Voice‘s sole restaurant critic exits stage left. [NY Times]

* Nevermind the minibar. In-room dining at the hottest hotels is getting less expensive. [Business Week]

* Think thin. That doesn’t really work, but try these five tips for staying slim while dining out. [Fox News]

* C’mon, get happy! If you want to work in restaurants, you’d better enjoy pleasing people. []

* Paper-free checks vex thieves. A new digital payment system can reduce credit card theft at restaurants. [USA TodayContinue Reading

OpenTable Diner Reviews Reveal Top 100 Best Restaurants for Service

In honor of the art of excellence in restaurant hospitality, we are pleased to announce the 2013 Diners’ Choice Award winners for the Top 100 Best Restaurants for Service in the United States and highlight the Top 10 honorees for hospitality. These awards reflect the combined opinions of more than 5 million reviews submitted by verified OpenTable diners for more than 15,000 restaurants in all 50 states and the District of Columbia.

The Top 10 Best Restaurants for Service in the U.S., in rank order, are:

  1. Kai – Sheraton Wild Horse Pass Resort – Chandler, Arizona
  2. The French Laundry – Yountville, California
  3. NAOE – Miami, Florida
  4. ON20 – Hartford, Connecticut
  5. Vetri – Philadelphia, Pennsylvania
  6. Saison – San Francisco, California
  7. The Kitchen Restaurant – Sacramento, California
  8. Addison at The Grand Del Mar – San Diego, California
  9. The Painted Lady – Newberg, Oregon
  10. Palace Arms at the Brown Palace – Denver, Colorado

[imagebrowser id=7]

The complete list of winners, which includes Eleven Madison Park in New York City, goosefoot in Chicago, and La Belle Vie in Minneapolis, spans 28 states, including Alaska and Hawaii. California restaurants earned 14 spots on the list, followed by New York with 10 winners and Florida and North Carolina with eight apiece. South Carolina and Virginia each boast six winning restaurants, trailed by Illinois with five and Pennsylvania with four. Arizona, Georgia, New Jersey, Ohio, Tennessee, Texas, and Washington all have three honorees, while Hawaii, Massachusetts, Maryland, Oregon, and Utah have two each. Alaska, Colorado, Connecticut, Louisiana, Maine, Minnesota, Missouri, and Nevada restaurants are also included.

Continue Reading