Top 50 Restaurants with the Best Service: Diners’ Choice Awards 2010

Top 50 Restaurants with Best Service Top 50 Restaurants with the Best Service: Diners Choice Awards 2010Everyone at OpenTable values superior service when dining out, so we are thrilled to announce the 50 restaurant winners of OpenTable’s 2010 Diners’ Choice Awards for Best Service. Derived from nearly four million reviews submitted by OpenTable diners for more than 10,000 restaurants in all 50 states and the District of Columbia, this list consists of restaurants where service is a centerpiece of your dining experience.

Great service means more than keeping a diner’s water glass filled. A professional wait staffer shepherds you through your meal, making sure that every moment is pleasurable. The best service appears effortless and unobtrusive, when, in fact, it is carefully orchestrated and requires much training and skill.

Congratulations to all the winners, which include Acquerello in San Francisco, Canlis in Seattle, Daniel in New York, and The Dining Room at the Langham in Pasadena (where “Top Chef” season 6 winner Michael Voltaggio cooks), The French Laundry in Yountville,  TRU in Chicago, and Vetri in Philadelphia.

Have you dined at or worked at any of the winning establishments? Share your experiences with these service standouts and other amazing dining experiences here or on our Facebook page.

Bad Service at a Restaurant: What Would You Do?

bad service Bad Service at a Restaurant: What Would You Do?This past weekend, I dined out a restaurant (one not on the OpenTable network, and, on behalf of my fellow diners, I am glad for that) and experienced really poor service. I’ve waited tables at many restaurants. Because of that, I am always apt to cut servers a lot of slack. It is a difficult job and, as a waiter, you cannot control every element of the dining experience, even though you are the face of the dining experience. That said, I usually don’t complain about service unless it is abominable. And this was.

After botching every possible aspect of our meal, I voiced my opinion to the server. The manager, with whom I’m friendly, came over and offered up various amends: different dishes, comped entrees, or free drinks and dessert. I told him I wasn’t interested in any of that as we had to leave, and the point wasn’t that I was looking for money off my bill. It occurred to me, though, that I didn’t know what I wanted. Probably an apology from the waiter. Ideally, a do-over on the whole meal, which came at the end of a very stressful day. Looking back, I think I should have asked the manager for a different server as soon as things got off course.

I’m reminded of a silly (and — WARNING! — often off-color) film starring Ryan Reynolds (aka Mr. ScarJo) called Waiting, about servers toiling away at an awful chain restaurant. In one scene, a patron wants to send her food back, and the poor server points out, “Ma’am, I don’t doubt the steak was overcooked, but did you have to eat it all before you complained about it?” Diners can behave badly, too, and negatively impact their own dining experience. However, great service has the transformative power of making a mediocre meal fantastic. Terrible service can overpower any food, no matter how carefully prepared and delicious it may be.

How important is quality service to you when you’re dining out? What do you do when the service is less than stellar? What should I have asked for from the manager after my experience? Weigh in here or over on Facebook.

And, speaking of service, stay tuned tomorrow as we roll out our Diners’ Choice Awards for Best Service provided by restaurants in America. Find out if your favorite restaurant makes the cut!

Siri Personal Assistant: A Voice App That Lets You Speak to OpenTable

Siri on OpenTable Mobile Siri Personal Assistant: A Voice App That Lets You Speak to OpenTableMobile makes a great proving ground for testing new usability concepts. Two years ago we pondered our own: showing you OpenTable restaurants with availability around your current location, beating the traditional phone at its own game. Since we started on OpenTable Mobile in 2008, we’ve seated more than 2 million diners via our mobile applications. Concept proven.

Over a year ago, we were approached by Siri, who wanted to take a fresh approach to voice recognition. Their goal was to make voice search contextually relevant (more so than the “Call home.” cliché) and actionable with third-party services. Siri wanted to tap into the vast network of OpenTable restaurants and prove their model through a use case everyone can understand – making a reservation. I have to admit some of us here were a little skeptical and thought we’d have to speak like a robot to make it work. However, we were pleasantly surprised when we spoke a natural but complicated phrase — “Find a table for two at Bambino’s this Saturday at 7PM,” — and Siri came back with a relevant response. From there, the reservation was confirmed in no time.

Siri took this usability concept one step further by responding to your queries on screen, rather than reading it back to you in monotone, which we all know would be an embarrassing experience in public. (By the way, if Siri makes an Auto-Tune version, I’ll go from being embarrassed to insisting it speak back to me.)

You may be wondering if Siri can do more than just search for a specific restaurant (incidentally, our forthcoming iPhone update will let you type in the name of a restaurant and reserve it right then and there). Try saying, “Show me Italian restaurants around here with tables tonight,” and feel a smile cross your face when Siri does just that. Siri is leading the field in voice recognition, and OpenTable is proud to be part of proving this incredible concept.

Have you tried Siri yet? Let us know what you think here or over on Facebook.

Josh Garnier is an OpenTable Product Manager.

Valentine’s Day 2010: Put a Fork in It!

Valentines Day 2010 Put a Fork In It Valentines Day 2010: Put a Fork in It!Valentine’s Day 2010 is just a fond (I hope!) memory by now. I hope yours was as fun as mine (I dined at SHO Shaun Hergatt and had a delightful Valentine’s Day dinner!). I didn’t get there in a limo, but some lucky Tweeps had that option, thanks to winning the OpenTable Valentine’s Day Limo Twitter Giveaway, sponsored by Limos.com. Congratulations to all our winners!

One of the most popular eateries for Valentine’s Day, according to your tweets in response to Monday’s query, was — surprise! — The Melting Pot. On Tuesday, when we asked who your celebrity dream date is, the most popular celebs were actors Halle Berry and Tyrese. Sandra Bullock and Ryan Reynolds took second place. Angelina Jolie may have Brad Pitt, but more of you want to dine with his first wife, Jennifer Aniston. The “Jersey Shore” cast proved popular, with JWoww, The Situation, and DJ Pauly D getting some love from OpenTable diners (but not, alas, Snookie. Poor Snickers!) Your most random dream dates? “Golden Girl” Bea Arthur and hockey great Gordie Howe. Someone chose reality-TV-star-turned-punchline Jon Gosselin. Let’s hope it was in jest.

In terms of your favorite food to eat on Valentine’s Day, your tweets told us that it was a bad day to be a cow or a lobster, as surf and turf was one of top most romantic dishes. OpenTable diners are clearly chocoholics as chocolate, though, took first place. Strawberries dipped in chocolate were also wildly popular. Back on the savory side, a stand-alone steak, pasta, oysters, and fondue were also all the rage. The sweetest most romantic food-related tweet I saw? A diner tweeted, “Anything healthy so we can live a long life together.”

When we asked you to tweet your favorite romantic movie on Thursday, Love Actually was the winner — but just by one vote. The Notebook came in second. Other picks included Casablanca, Ghost, Sleepless in Seattle, When Harry Met Sally, and The Princess Bride. Offbeat tweets highlighted Better Off Dead, The Empire Strikes Back, and Shaun of the Dead (Nothing says romance like zombies, really.). Cutest tweets: Lady and the Tramp got two votes. That pasta-sharing scene gets me every time I see it, and, clearly, I’m not alone. It also makes me want to eat spaghetti every time I see it.

Finally, the most romantic city, according to your tweets, is — shocker! — Paris. New York bumped San Francisco to third place, by just a single tweet. Florence and Venice, Italy, each got a lot of love as did Charleston. Unique suggestions included Bruges, Pittsburgh, and Warsaw.

Congratulations again to our winners, and thanks to Limos.com and for all your terrific tweets. If you’re still seeking more romance until next Valentine’s Day, check out the Top 50 Most Romantic Restaurants, according to the 2010 OpenTable Diners’ Choice Awards.

It’s Not Too Late to Have a Happy Valentine’s Day With OpenTable

Last Minute Valentines Day Its Not Too Late to Have a Happy Valentines Day With OpenTableValentine’s Day is tomorrow. That’s right, procrastinators — it’s just a day away! There’s no need to panic, though. OpenTable can help you be a hero and save the day, even at the very last minute. To wit, there is availability on OpenTable.com for two people at 7PM on Valentine’s Day at more than 50% of restaurants in most major cities, including Atlanta, Chicago, Los Angeles, New York, Philadelphia, San Francisco, and Washington, D.C. Tables, however, are getting snapped up at a rate of two reservations per second, so book soon!

When booking last minute or day of for Valentine’s Day, use these tips to find a table that’s right for you.

* Be adventurous. Try a new restaurant or a new cuisine. Dine out in a different neighborhood. This is a great time to stretch your culinary wings and bond with your date over daring dishes.

* Use OpenTable’s rating and reviews to help you feel a bit more brave. You may not be familiar with every restaurant that has availability, so utilize OpenTable’s restaurant ratings and reviews to make an informed decision. Unlike other review sites, OpenTable only allows diners to review a restaurant after we’ve confirmed that they’ve actually dined there.

* Dine out at a different time. Snag a 5:30PM reservation and then go see a romantic movie. Or, meet friends first for drinks and have a late supper at a hot spot.

* Book a Valentine’s Day brunch. So many restaurants are offering amazing brunch menus at very affordable prices. Also, brunch is a fantastic excuse to start the day with a Champagne toast.

* Mingle over mixology. If you’re feeling anti-Valentine’s Day, look for a restaurant that is serving their regular menu. Odds are that you won’t be confronted with pink hearts and red roses. Better yet, hit up a restaurant that has a vibrant bar scene. You could end up meeting a Valentine. If drinks turn into dinner, whip out your smartphone and use one of our mobile apps to find a table on the fly.

Valentine’s Day Twitter Limo Giveaway: Friday’s Giveaway Tweet of the Day

On Monday, we started giving away one limo a day, courtesy of Limos.com, and the contest runs through today until 11:59PM PST. To enter to win, just follow @OpenTable on Twitter and tweet back your response to our giveaway tweet of the day. A winner will be chosen at random at the end of each day and announced the next day over Twitter. We’ll announce the winner of Thursday’s contest later today.

Today’s tweet of the day is…

Tweet your fave romantic city + #otvdaylimo to win today’s Valentine’s Day limo giveaway

Not to be a traitor to New York, but I do believe Paris has it all sewn up, so my entry tweet would look like this:

Paris + #otvdaylimo

Predictable, I know. But maybe OpenTable diners are more creative than I am. We want to hear about some off-the-beaten path places that make your feel all sorts of mushy inside!

Read more about giveaway rules and regulations here. Good luck!

Valentine’s Day Twitter Limo Giveaway: Thursday’s Giveaway Tweet of the Day

On Monday, we started giving away one limo a day, courtesy of Limos.com, and the contest runs through Friday, February 12, 2010. To enter to win, just follow @OpenTable on Twitter and tweet back your response to our giveaway tweet of the day. A winner will be chosen at random at the end of each day and announced the next day over Twitter. Wednesday’s winner was CLT_Fitness, and this tweep and her date and/or her friends will be riding in style.

Today’s tweet of the day is…

Tweet your fave romantic film + #otvdaylimo to win today’s Valentine’s Day limo giveaway

It’s hard to narrow it down if you love movies, but, since I have to pick, my favorite romantic film is Sixteen Candles (Jake!), so my entry tweet would look like this:

Sixteen Candles + #otvdaylimo

Read more about giveaway rules and regulations here, and stay tuned the start of Friday’s contest!

Valentine’s Day Twitter Limo Giveaway: Wednesday’s Giveaway Tweet of the Day

On Monday, we started giving away one limo a day, courtesy of Limos.com, and the contest runs through Friday, February 12, 2010. To enter to win, just follow @OpenTable on Twitter and tweet back your response to our giveaway tweet of the day. A winner will be chosen at random at the end of each day and announced the next day over Twitter. Monday’s winner was snoble05, and this tweep and her date will be riding in style.

Today’s tweet of the day is…

Tweet your fave Valentine’s Day food + #otvdaylimo to win today’s limo giveaway: http://bit.ly/9Eo4U5

My favorite food to eat on Valentine’s Day (and any day, really!) is oysters so my response (if I were eligible, and, sadly, I’m still not) would look like this:

Oysters + #otvdaylimo

Read more about giveaway rules and regulations here, and stay tuned as we announce Tuesday’s winner later today. Good luck!

Thrillist’s Ways to C.Y.A.: Last-Minute Tips for Men on Valentine’s Day

Thrillists Ways to CYA Thrillists Ways to C.Y.A.: Last Minute Tips for Men on Valentines DayLast year, many diners booked their Valentine’s Day reservations on OpenTable in the week leading up to the big day. And the guys over at Thrillist wouldn’t be surprised if most of those last-minute bookers were men. According to Ben Robinson, senior editor of the site that specializes in uncovering the best of your city’s food, drinks, gear, services, entertainment, travel options, and events, “Unlike women, men are inherently lazy, negligent, and terrified to think they know who they’ll be buying a lobster dinner for three weeks from now; naturally, they assume all other men are just like this as well.” But, says Robinson, “There are always some guys who brazenly break ranks and actually book Valentine’s Day reservations before 5:00pm on the 14th, but the rest of the men need help, and OpenTable’s there to rescue them.”

While OpenTable can help rescue dinner, we can’t take care of every aspect of a creating a successful Valentine’s Day for you and your girl. Fortunately, Robinson, who has been with Thrillist for three years, is sharing his “Valentine’s Day You-Know-What Savers” for every man without a plan.

1. Tailored Music. Robinson raves, “This service is incredible! They actually create a custom love song for your lady that’s totally personalized for her and even comes in a special CD package with the lyrics. The only way you could ruin this one is by trying to sing it yourself.”

2. Chocolate Nation’s Chocolate Concierge. He recommends these chocolates with a personal touch, saying “These guys take info on your special woman, such as hobbies and culinary likes and dislikes, and turn that into a bespoke box of chocolates pulled together from some of the finest chocolatiers in the country, who even make specialty chocolates if your girl is kosher, vegan, or just really committed to fair trade.”

3. The Ultimate Rose. Robinson recommends saying it with flowers — really, really big flowers! He advises guys, “These cartoonishly oversized roses range from three to six feet long, meaning they make up for all the times you forgot to get her flowers. Actually, that’s not true at all.”

4. Call Me Casanova. “Casanova never lets you forget another must-gift day. Just pre-set what you want to send to your main squeeze, from flowers to jewelry, when you want them to send it, and they take care of the remembering. You can also have them send pre-penned love notes stuffed in bottles — you just have to pray she’s forgotten your handwriting,” he adds.

Valentine’s Day Twitter Limo Giveaway: Tuesday’s Giveaway Tweet of the Day

Yesterday, we started giving away one limo a day, courtesy of Limos.com, and the contest runs through Friday, February 12, 2010. To enter to win, just follow @OpenTable on Twitter and tweet back your response to our giveaway tweet of the day. A winner will be chosen at random at the end of each day and announced the next day over Twitter.

Today’s tweet of the day is…

Tweet your Valentine’s Day celeb dream date + #otvdaylimo to win today’s limo giveaway: http://bit.ly/9Eo4U5

I’d like to dine with Roger Federer (not more than my husband, though. No, really. Well…maybe. Sorry, honey!) so my response (if I were eligible, and I’m still not) would look like this:

Roger Federer + #otvdaylimo

Read more about giveaway rules and regulations here, and stay tuned as we announce Monday’s winner later today. Good luck!