Archive for the ‘New Features’ Category

Holiday Party Planning Tips from Michael Fazio, Concierge to the Stars

Thursday, November 19th, 2009

Michael Fazio Holiday Party Planning Tips from Michael Fazio, Concierge to the StarsPlanning any kind of event is often fraught with stress, but thanks to OpenTable’s new Private Dining pages and these exclusive tips from Michael Fazio, you can plan your next party with less stress, in less time. Fazio, whose book Concierge Confidential will be published soon by St. Martin’s Press, says, “I love-love-love the Private Dining pages on OpenTable because they offer in one step what normally requires three.” He elaborates, “When a client asks us to arrange a private dining experience for a group, we ‘d have to leave a phone message for the person who books private events. We’d only get details about the room capacity and basic pricing structure when our call was returned. Finally, we’d then receive photos of the space and sample menus. What I adore about Private Dining pages is that I can view the room and its capacity and availability, peruse sample menus, and make contact with the event booker — ALL IN ONE STEP!”

Fazio, cofounder of Abigail Michaels Concierge, providers of a vast repertoire of concierge services to nearly 40,000 New Yorkers, shares five tips for planning a party like a pro in the know.

1. Manage your own expectations. “We should never ‘lower’ our expectations, but we all need to be realistic in understanding that the dining experience for a party of four is vastly different than the dining experience for a party of 40,” he says. Fazio suggest that planners stick to less intricate dishes to ensure service goes smoothly.

2. Sidestep sticker shock. While you can plan your own budget, it is difficult to calculate the per-person price of an event simply by looking at a standard menu. Fazio reveals, “Clients will see a menu listing apps for $10, entrées for $25, and wines by the glass for $8. Their logic tells them that the per-person price should be app + entrée + two glasses of wine = $72, yet the group menu starts at $85 per person plus tip and beverage. We have to explain that group events have different pricing because different components are required, such as additional kitchen and wait staff.”

3. Look for ways to save. If your needs are flexible, the restaurant’s pricing may be as well. He advises party planners, “Peak nights are always Thursday, Friday, and Saturday, but a restaurant may offer a reduced rate if your event is held any other night.” You may also find a bit more wiggle room in pricing when restaurants have private dining rooms that are part of their regular restaurant space. Fazio points out, “If they can fill those tables with normal business before or after your event, you’ll probably have more bargaining power when it comes to settling on pricing.”

4. Never be afraid of negotiating. According to Fazio, whose company also serves clients in Chicago and Washington, D.C., “Negotiating, when done tactfully, is always acceptable. ” After you get a full proposal from a restaurant, he recommends looking for ways to reduce the rate. “Consider different selections, foregoing dessert, or asking if you can bring your own wine,” he says. Remember to find out if a corkage fee applies.

5. Don’t disregard details. Once you have your menu and beverage selections set, don’t neglect the other factors that can make your event run smoothly. “Think about things like parking, handicap access, and availability of taxis. You’ll want to inform your guests of these details before they arrive,” says Fazio, a regular segment contributor to “The View,” where he often shares secrets of how everyday Americans can get treated like VIPs.

You can visit Abigail Michaels to learn more about Michael Fazio and his services. And, don’t forget to browse our Private Dining pages when you’re planning your next event.

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Nominate the OpenTable Android App for a Crunchie!

Tuesday, November 17th, 2009

Do you love OpenTable’s awesome Android app? Share your enthusiasm by nominating it for a 2009 Crunchie award. Celebrating the best tech accomplishments in 2009, the Crunchies “are to technology what the Oscars are to Hollywood.” Co-hosted by GigaOm, VentureBeat, and TechCrunch, The Crunchies depend on users like you to nominate and vote for your favorite tech innovations of the year.

You can nominate OpenTable’s Android app now through midnight, PST Friday, December 4. The Crunchies Committee will then choose five finalist companies for each award category from all the nominations. Voting for finalists opens Monday, December 21 through Wednesday, January 6 midnight PST.

Click here to nominate OpenTable (up to one time per day per IP address,) and stay tuned to see if we’re selected as a finalist. And, if you don’t have the OpenTable for Android app, download it today!

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Private Dining on OpenTable Expands to 8 More Markets

Thursday, November 12th, 2009

Private Dining Expands to More Markets Private Dining on OpenTable Expands to 8 More MarketsOpenTable is pleased to announce the launch of our new Private Dining pages in eight additional markets: Atlanta, Denver, Las Vegas, Miami, Minneapolis, Philadelphia, Seattle, and Vancouver. Diners in these metropolitan areas can now pick the perfect venue for their next private party or banquet with just a few clicks.

Finding participating restaurants is easy. Just look for the “Private Dining” tab on a restaurant’s profile page, click on the “Private Dining” icon just below the search widget on the right side of your start page, or select the “Large Party and Banquet Booking Information” option under “Offers and Events” on your start page. Also available in Boston, Chicago, Los Angeles, New York, San Francisco, and Washington, D.C., Private Dining is coming to Baltimore, Dallas/Fort Worth, Houston, New Orleans, Orlando, Phoenix, Sacramento, and San Diego on November 20.

Learn more about how Private Dining pages can help you plan your next event here.

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Redesigned Search Results on OpenTable: More Info, More Choices

Wednesday, November 11th, 2009

OpenTable Search Button

OpenTable.com has been around for a long time, and we’ve gotten great feedback about how the website is so simple and easy to use. But we also know that our product and the web overall have evolved a lot since we launched. One of the places where we knew could do some great new things to help our users get restaurant info and make good decisions was in our search results pages  — the ones that people see after they click the big red “Find a Table” button.

So by popular demand, we’ve redesigned search results from the ground up and added some new content and features front and center. Now, if you come to us before you’ve actually decided where to eat tonight, you can choose to search around a specific neighborhood or address (or even select multiple locations). You can also narrow your results by times, prices, cuisines or 1,000-point slots (before you could only re-order these lists). If you need to see user reviews, you can now show our confirmed diners’ star ratings and compare your options that way. Even if you’re just here to make a reservation at a specific restaurant, we now show more information about the restaurant up-front, including photos and address info, in a lighter and easier-to-read page design. Here are the screenshots from before and after:

old opentable search page 300x202 Redesigned Search Results on OpenTable: More Info, More Choices

Old Search Results

new opentable search page 300x202 Redesigned Search Results on OpenTable: More Info, More Choices

New Search Results

Adding these features and still ‘keeping it simple’ was a challenge. After all, these pages are where your dining out experiences begin, and we wanted to make sure the unique, real-time table availability from our restaurants is always immediately obvious. Thus, we tested a bunch of prototypes with our users in person, through surveys, and live on the web, and we settled on a design that even our longest-tenured users have said does just about everything the old design did — and more. Even better, our data also show people are finding what they want faster and much more frequently. We hope you enjoy it, too, and if you have any feedback, we’d love you to share it with us on our search results user survey. Bon appétit!

Jack Shay is Senior Product Manager for www.OpenTable.com

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Private Dining Takes the Hassle Out of Holiday Party Planning

Monday, November 2nd, 2009

Private Dining Private Dining Takes the Hassle Out of Holiday Party PlanningTrying to figure out where to book an event? OpenTable’s new Private Dining pages eliminate the guesswork with a few clicks. Designed to help you find the perfect spot for your next party or private event, Private Dining pages allow you to browse hundreds of listings, filter by neighborhood, price or cuisine type, and view photos of private dining rooms and other event spaces, all in one place.

To get started, visit a restaurant’s Private Dining page and simply fill out the brief contact form.  OpenTable immediately submits your inquiry directly to the person the restaurant has designated to receive private dining requests. That person will contact you by email or phone (if you provide a phone number) to provide more information and answer any questions you might have, typically within two business days. We encourage you to initiate negotiations with several restaurants at once to get a sense of your options before finalizing the booking with the restaurant of your choice.

Maya Kalman, of Swank Productions, an event planning and design firm in Manhattan, says, “We’re always on the lookout for resources for finding private rooms. Having this kind of tool is great. It’s saves a lot of time on our end as well as that of the restaurant.” She states, “The ability to find available rooms on a specific day is invaluable, particularly around the holidays when there is a limited number of days to host events. People are often vying for the same days, especially this year,” she notes. Kalman, whose company is planning a number of holiday parties at restaurants, adds, “People are rethinking events and realizing that restaurants are great venues as they offer flexibility, intimacy, and fabulous food.”

You can find participating restaurants by looking for the “Private Dining” tab on a restaurant’s profile page, by clicking on the “Private Dining” icon just below the search widget on the right side of your start page, or under the “Large Party and Banquet Booking Information” option under “Offers and Events” on your start page. Currently available in Boston, Chicago, Los Angeles, New York, San Francisco, and Washington, D.C., Private Dining will launch in Atlanta, Denver, Las Vegas, Miami, Minneapolis, Philadelphia, Seattle, and Vancouver on November 10.

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OpenTable Mobile Apps: More Than 1 Million Served

Thursday, October 29th, 2009

iPhone App1 OpenTable Mobile Apps: More Than 1 Million ServedMore and more diners are booking reservations on the go. How do we know? Since launching our first mobile application, we’ve seated more than 1,000,000 hungry diners through them!

With mobile applications for the iPhone, Palm, Blackberry, and Android operating systems, there’s an OpenTable app for almost every device. If your phone doesn’t support any of these apps, you can still book reservations on the fly through OpenTable by pointing your browser to our mobile-optimized Web site at http://mobile.opentable.com.

Download the free OpenTable mobile application that suits your smartphone now — and start making reservations wherever you are.


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OpenTable for Android Now Available

Monday, September 14th, 2009

opentable for android OpenTable for Android Now AvailableOpenTable is pleased to announce that OpenTable for Android is here. Users of the open source Android platform can now enjoy the convenience of making confirmated restaurant reservations on the go and in an instant at more than 10,000 restaurants nationwide. OpenTable for Android allows diners to:

• Find nearby restaurants and see real-time availability
• Display restaurants on an interactive map
• Refine by cuisine, price, points and availability
• View restaurant profile pages with detailed information, including photos, menus and diner reviews
• Send an invite to fellow diners via email
• Get directions to the restaurant
• Earn Dining Rewards Points including 1,000 Dining Points on eligible dining times.

OpenTable for Android also leverages the Android platform’s unique integration capability between applications. Using this feature, WHERE® and GoodFood, two location-based applications in Android Market™, now enable their users to make restaurant reservations via OpenTable when they are on the go.  WHERE® users on Android powered-devices will not only be able to search for restaurants nearby and read reviews, but they will also be able to book reservations while on the go. The GoodFood application makes it easier and faster to find and share restaurant recommendations.

Download OpenTable for Android for free from Android Market on Android-powered devices today. To learn more about OpenTable’s mobile applications for smartphones, click here.

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OpenTable for BlackBerry® Makes Power Lunches Possible

Monday, August 3rd, 2009

Attention BlackBerry users: Your day just got more productive, thanks to the launch of OpenTable for Blackberry®.

Download the OpenTable app on the BlackBerry App World, and put all the power, convenience, and perks of OpenTable in your pocket.

Josh Garnier is an OpenTable Product Manager.

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It’s Here: OpenTable Mobile App for the Palm Pre

Wednesday, July 29th, 2009

palm pre6 It’s Here: OpenTable Mobile App for the Palm PreToday, we are happy to introduce the newest member of our OpenTable Mobile family — OpenTable for webOS. If you’re a proud owner of a Palm® Pre™, you can now take advantage of OpenTable on the sleek webOS interface, which enables you to search for available restaurants nearby and reserve tables instantly. In addition, we are adding the following features on mobile for the first time:

  • Reserve Bonus Point times – that’s right 1,000-Point reservations!
  • Access our “Special Requests for the Maitre ‘D” feature.
  • Read reviews from fellow OpenTable diners about the restaurant.
  • Add reservations to your Palm’s calendar.
  • Modify a reservation with an updated time or party size.

We really hope OpenTable diners enjoy this app. Please tell your friends about it using the “Share/Save” tool below, and read more about it here.

Josh Garnier is an OpenTable Product Manager.

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OpenTable for iPhone 2.0: A Look Ahead (and Back)

Tuesday, July 28th, 2009

OpenTable iPhone reviews

In a few weeks, OpenTable will be launching our upgraded 2.0 application for the iPhone. We’ve got a sneak peek at what this upgrade will mean for diners below. But, I thought it would be a great time share with our foodie and techie fans how we got here from there.

By “there,” I mean 2001, when the mobile Internet consisted of a handful of WAP-enabled sites with pokey, stripped-down interfaces. Few, if any, were useful, let alone transactional. At that time, OpenTable was still in the early stages of building its network of restaurants in major U.S. cities, and yet, the allure of the mobile web was already there. My predecessors put a toe in the water with the logic that to beat the old way of making restaurant reservations — the telephone — you had to fight fire with fire.

Of course, hindsight is 20/20 and we all know that the mobile web in 2001 wasn’t ready for prime time – the UI was ugly, the input method cumbersome, and the speed of mobile networks was laughable. Eventually, six long years later, most of these issues had been worked out, but there was still one item missing to make it a killer platform and Apple capitalized on it: location.

By offering location access for free, Apple allowed developers to offer users context. What if I could quickly find restaurants around me and find out if I could snag a table? How about last-minute reservations on the weekends when I am out with friends and away from my laptop? OpenTable seized the opportunity, and in November 2008, we released OpenTable for iPhone 1.0. This time, the mobile stars aligned, and, to date, we’ve seated half a million diners through our iPhone app.

But OpenTable isn’t stopping there. We’re enhancing the online reservation experience on the iPhone with a new version. With OpenTable for iPhone 2.0, you’ll be able to:

  • Make 1,000-point restaurant reservations to earn free meals even faster.
  • Modify reservations to change the date or party size. No more cancelling and hoping you can quickly rebook.
  • Make “Special Requests for the Maitre ‘D” – such as, “Please seat me outside if a table is available,” or “We’ll be dining with a child and will require a high chair,” just as you can on OpenTable.com.
  • Read restaurants reviews from recent OpenTable diners for reliable recommendations.
  • Move the maps – Apple now supports moveable maps so you can see restaurants at any zoom level you like.

We hope you’ll enjoy this new app. Be on the lookout for it on your App Store application updates. And, for all of you non-iPhone smartphone users out there … Don’t worry! Your time is coming very soon, so stay tuned.

Josh Garnier is an OpenTable Product Manager.

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